Informational KCI

These KCIs are for information only and do not necessarily require an action from the tenant.

Type Description Likely effect on order
COMMITTED Supplier has committed to the order Order committedDate/targetDate updated
DELAY There is a problem causing a delay Order status change to HELD
UPDATE Supplier has updated the order Order fields updated
AMENDED Supplier has accepted/applied the requested order amendment Order fields updated, status change
CANCELLED Supplier has cancelled the order Order status change to CANCELLED

Committed Order

Once the supplier has committed to the order, they will send a KCI with the order delivery confirmed for the date as specified on the order - this will be returned in the committedDate/targetDate fields (where the expected delivery needs to change from this point, targetDate will be used to reflect the new date).

Delayed Order

Where there is a delay in delivery of the order, the supplier may send a KCI to inform the tenant. This will include a standard Fibre Gateway code representing the problem/reason for delay along with optional text and supplier code.

Refer to Order KCIs for more information on problem codes.

Note: a delayed order by itself is informational and does not require the tenant/end user to reappoint.

Updated Order

Any information updates to the order will be sent as KCIs including the latest version of the order.

Where an appointment was booked but is no longer required, the KCI will include the standard problem code:

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- APPOINTMENT_NOT_REQUIRED

Amended Order

Where the tenant has requested an amendment to an order, it will be confirmed as a KCI including the latest version of the updated order and the amendment request.

Cancelled Order

Where the tenant has requested a cancellation to an order or the supplier has cancelled the order, it will be confirmed as a KCI including the latest version of the cancelled order and the cancellation request if relevant.

Where the supplier has cancelled an order, the KCI will include a standard Fibre Gateway code (see below) representing the problem/reason for cancellation along with optional text and supplier code.

Refer to Order KCIs for more information on problem codes.