Service Problem Scenarios available

  • Service Problem
    • SERVICE_PROBLEM_ACKNOWLEDGED (DEFAULT)
    • SERVICE_PROBLEM_IN_PROGRESS
    • SERVICE_PROBLEM_RESOLVED
    • SERVICE_PROBLEM_COMPLETED
    • SERVICE_PROBLEM_REJECTED
  • Cancellations
    • CANCELLATION_ACCEPTED (DEFAULT)
    • CANCELLATION_REJECTED
    • CANCELLATION_PENDING
  • Amendments
    • AMENDMENT_ACCEPTED (DEFAULT)
    • AMENDMENT_REJECTED
    • AMENDMENT_PENDING

Refer to Tenant Onboarding for more information on how to use these scenarios.

Scenario Flow

SERVICE_PROBLEM_ACKNOWLEDGED

KCI: SERVICE PROBLEM SENT
STATUS: SENT_TO_SUPPLIER
KCI: ACKNOWLEDGED
STATUS: ACKNOWLEDGED

SERVICE_PROBLEM_IN_PROGRESS

KCI: SERVICE PROBLEM SENT
STATUS: SENT_TO_SUPPLIER
KCI: ACKNOWLEDGED
STATUS: ACKNOWLEDGED
KCI: IN_PROGRESS
STATUS: IN_PROGRESS

SERVICE_PROBLEM_RESOLVED

KCI: SERVICE PROBLEM SENT
STATUS: SENT_TO_SUPPLIER
KCI: ACKNOWLEDGED
STATUS: ACKNOWLEDGED
KCI: IN_PROGRESS
STATUS: IN_PROGRESS
KCI: RESOLVED
STATUS: RESOLVED

SERVICE_PROBLEM_COMPLETED

KCI: SERVICE PROBLEM SENT
STATUS: SENT_TO_SUPPLIER
KCI: ACKNOWLEDGED
STATUS: ACKNOWLEDGED
KCI: IN_PROGRESS
STATUS: IN_PROGRESS
KCI: RESOLVED
STATUS: RESOLVED
KCI: COMPLETED
STATUS: COMPLETED

SERVICE_PROBLEM_REJECTED

KCI: SERVICE PROBLEM SENT
STATUS: SENT_TO_SUPPLIER
KCI: SERVICE PROBLEM REJECTED
STATUS: REJECTED