Once an order has been placed and accepted by the gateway, updates on the order as it progresses should be sent in the form of KCI (Keep Customer Informed) notifications.
These notifications should be sent to the Fibre Cafe Supplier Updates API as the state of the order changes, at key milestones/events and if action is required by the tenant/end user.
The reason for each KCI must be provided and can be as follows:
- Order has been updated/state has changed
- Order has been acknowledged or committed
- Order was rejected
- Order has been delayed by an issue
- Issue is resolved/delay has ended
- Order has been reappointed by the supplier
- Information is required from the tenant
- Tenant needs to (re)appoint for the order
- Order amendment or cancellation was accepted or rejected
- Order has been rejected or cancelled
- Order has completed
See KCI Reason Codes for more information.
KCIs contain a consistent set of metadata to be populated as follows:
| Field | Description | Mandatory | Example |
|---|---|---|---|
| id | Unique identifier for this KCI (UUID) | Yes | af14d243-dd62-4e75-8b02-4b5f822e3001 |
| sequenceNumber | Sequence number of this KCI for ordering KCIs | Yes | 1 |
| issuedOn | Date/time this KCI was issued | Yes | 2022-01-10T09:19:00.000Z |
| reasonCode | Reason why this KCI was issued | Yes | DELAY |
| problemCode | Where KCI relates to a problem contains the problem code (Fibre Cafe defined list) | No | FAULT_AT_ONT |
| text | Textual information about this update - e.g. reason for the delay | No | Fault with ONT being investigated |
| supplierCode | Supplier reason/problem code | No | ONT-FAULT-NOAC |
Note: sequenceNumber and issuedOn are important to ensure KCIs are delivered to tenants in the right order.
KCIs are used to report back additional service details to the tenant. These are sent as service characteristics on the order.
The KCI must always include the latest version of the related order for the update - this could be a provide, cease or modify service order.
When reporting the result of an amendment or cancellation request to an existing order then the order entity must include the reference to the appropriate request - this can either be the Fibre Cafe generated ID or the supplier internal reference.