## Service Problem Scenarios available

* Service Problem
  * `SERVICE_PROBLEM_ACKNOWLEDGED` (DEFAULT)
  * `SERVICE_PROBLEM_IN_PROGRESS`
  * `SERVICE_PROBLEM_RESOLVED`
  * `SERVICE_PROBLEM_COMPLETED`
  * `SERVICE_PROBLEM_REJECTED`
* Cancellations
  * `CANCELLATION_ACCEPTED` (DEFAULT)
  * `CANCELLATION_REJECTED`
  * `CANCELLATION_PENDING`
* Amendments
  * `AMENDMENT_ACCEPTED` (DEFAULT)
  * `AMENDMENT_REJECTED`
  * `AMENDMENT_PENDING`


Refer to [Tenant Onboarding](/pages/testing/tenantonboarding) for more information on how to use these scenarios.

### Scenario Flow

#### SERVICE_PROBLEM_ACKNOWLEDGED


```mermaid
    flowchart LR
        A[KCI: SERVICE PROBLEM SENT<br>STATUS: SENT_TO_SUPPLIER]
        B[KCI: ACKNOWLEDGED<br>STATUS: ACKNOWLEDGED]

        A --> B
```

#### SERVICE_PROBLEM_IN_PROGRESS


```mermaid
    flowchart LR
        A[KCI: SERVICE PROBLEM SENT<br>STATUS: SENT_TO_SUPPLIER]
        B[KCI: ACKNOWLEDGED<br>STATUS: ACKNOWLEDGED]
        C[KCI: IN_PROGRESS<br>STATUS: IN_PROGRESS]

        A --> B --> C
```

#### SERVICE_PROBLEM_RESOLVED


```mermaid
    flowchart LR
        A[KCI: SERVICE PROBLEM SENT<br>STATUS: SENT_TO_SUPPLIER]
        B[KCI: ACKNOWLEDGED<br>STATUS: ACKNOWLEDGED]
        C[KCI: IN_PROGRESS<br>STATUS: IN_PROGRESS]
        D[KCI: RESOLVED<br>STATUS: RESOLVED]

        A --> B --> C --> D
```

#### SERVICE_PROBLEM_COMPLETED


```mermaid
    flowchart LR
        A[KCI: SERVICE PROBLEM SENT<br>STATUS: SENT_TO_SUPPLIER]
        B[KCI: ACKNOWLEDGED<br>STATUS: ACKNOWLEDGED]
        C[KCI: IN_PROGRESS<br>STATUS: IN_PROGRESS]
        D[KCI: RESOLVED<br>STATUS: RESOLVED]
        E[KCI: COMPLETED<br>STATUS: COMPLETED]

        A --> B --> C --> D --> E
```

#### SERVICE_PROBLEM_REJECTED


```mermaid
    flowchart LR
        A[KCI: SERVICE PROBLEM SENT<br>STATUS: SENT_TO_SUPPLIER]
        B[KCI: SERVICE PROBLEM REJECTED<br>STATUS: REJECTED]

        A --> B
```