# Request to accept or reject resolution of an inflight service problem.

This endpoint is called to request acceptance or rejection of a supplier's resolution to an inflight
service problem.

Endpoint: PATCH /service-problem-resolutions/{id}
Version: 1.17
Security: oauth2

## Header parameters:

  - `X-Request-ID` (string, required)
    Unique identifier to identify request and response events across the Fibre Cafe gateway

  - `X-Conversation-ID` (string, required)
    Identifier to track message journey across the Fibre Cafe gateway

## Path parameters:

  - `id` (string, required)
    Service problem resolution identifier

## Request fields (application/json):

  - `status` (string, required)
    State model for service problem resolution.
    Enum: "PENDING", "REJECTED", "ACCEPTED"

  - `tenantNotes` (string)
    Text from the tenant giving notes or reason for rejection - as applicable
    Example: "Issue still persists"

## Response 200 fields (application/json):

  - `id` (number, required)
    Unique reference identifying this service problem resolution (generated by Fibre Cafe)
    Example: 123

  - `serviceProblemId` (number, required)
    Unique reference identifying the service problem (generated by Fibre Cafe)
    Example: 123

  - `status` (string, required)
    State model for service problem resolution.
    Enum: "PENDING", "REJECTED", "ACCEPTED"

  - `resolvedDate` (string, required)
    Date/time the problem was resolved by the supplier
    Example: "2022-01-10T09:00:00.000Z"

  - `closedDate` (string)
    Date/time the problem was closed by the tenant or supplier
    Example: "2022-01-10T09:00:00.000Z"

  - `resolutionDetails` (object, required)
    Details of resolution to a service problem request.

  - `resolutionDetails.resolutionCode` (string, required)
    A code published on the developer portal to uniquely identify the problem resolution.
    Enum: "ACCESS_ISSUE", "BACKHAUL_CORE_NETWORK", "CUSTOMER_FAULT", "CUSTOMER_FAULT_B_END", "CUSTOMER_FAULT_EQUIPMENT", "CUSTOMER_FAULT_MODEM", "CUSTOMER_FAULT_WIRING", "EXTERNAL_REIN", "INTERNAL_REIN", "LINE_TEST_NORMAL", "NETWORK_CABLING", "NETWORK_ISSUE", "NETWORK_UPLIFT", "NO_FAULT_FOUND", "NOT_REPRODUCIBLE", "OTHER", "PLANNED_ENGINEERING_WORKS", "PROBLEM_CANCELLED", "SERVICE_RESTRICTION", "SUPPLIER_CPE_ISSUE"

  - `resolutionDetails.resolutionCategory` (string)
    The category the resolution code
    Example: "FAULTY_EQUIPMENT"

  - `resolutionDetails.resolutionText` (string)
    Detailed text provided by the supplier regarding the problem resolution

  - `resolutionDetails.supplierCodes` (array)
    Code(s) provided by the supplier regarding the resolution
    Example: ["R9"]

  - `resolutionDetails.faultCode` (array)
    Code(s) provided by the supplier regarding the problem fault
    Example: ["DAMAGED_ONT"]

  - `slaViolation` (array)
    Indicates if the resolution has violated the agreed SLAs
    Example: ["EXCEEDED_SLA_TIME_TO_REPAIR"]

  - `tenantNotes` (string)
    Text from the tenant giving notes or reason for rejection - as applicable
    Example: "The problem was not resolved"

## Response 400 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "GATEWAY_FAULT", "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT", "SUPPLIER_TIMED_OUT", "TENANT_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 401 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "GATEWAY_FAULT", "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT", "SUPPLIER_TIMED_OUT", "TENANT_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 422 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "GATEWAY_FAULT", "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT", "SUPPLIER_TIMED_OUT", "TENANT_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 500 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "GATEWAY_FAULT", "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT", "SUPPLIER_TIMED_OUT", "TENANT_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]


## Response 403 fields

## Response 503 fields