# KCIs

KCI (Keep Customer Informed) updates are sent from a supplier to the tenant to provide order updates.
For example, updates about an inflight order for a new service may include order state changes, delays
and requests for information.


## Send an update (KCI).

 - [POST /kcis](https://docs.thefibrecafe.net/openapi/prod/supplier-updates-api/gen/kcis/handleorderupdate.md): This endpoint is called to send an update (KCI) about an inflight service provide,
cease or modify order back to the tenant.

Each KCI must have a unique reference and a timestamp when issued. The reason
for the KCI must also be provided along with related fields.

The KCI must contain the latest version of the related order which must be identifiable
by the Fibre Cafe generated order ID and/or supplier order reference.