# Request to accept or reject resolution of an inflight service problem.

This endpoint is called to signify acceptance or rejection of a supplier's resolution to an inflight
service problem.

Where the tenant is satisfied with the resolution, the status of the resolution will be set to ACCEPTED and the
service problem can be closed with the status set to COMPLETED.

Alternatively, the status will be REJECTED if the tenant is not satisfied and they should provide a reason in
the tenantNotes field. The status problem will be re-opened with the status set back to IN_PROGRESS.

Endpoint: PATCH /service-problem-resolutions/{id}
Version: 1.15
Security: oauth2

## Header parameters:

  - `X-Request-ID` (string, required)
    Unique identifier to identify request and response events across the Fibre Cafe gateway

  - `X-Conversation-ID` (string, required)
    Identifier to track message journey across the Fibre Cafe gateway

  - `Tenant` (string, required)
    The tenant that has placed the request on the Fibre Cafe
    Example: "TENANT1"

## Path parameters:

  - `id` (string, required)
    Service problem resolution identifier

## Request fields (application/json):

  - `status` (string, required)
    State model for service problem resolution.
    Enum: "REJECTED", "ACCEPTED"

  - `tenantNotes` (string)
    Text from the tenant giving notes or reason for rejection - as applicable
    Example: "Issue still persists"

## Response 200 fields (application/json):

  - `supplierReference` (string, required)
    Unique reference identifying this service problem resolution (as provided by supplier)
    Example: "1234"

  - `status` (string, required)
    State model for service problem resolution.
    Enum: "REJECTED", "ACCEPTED"

  - `resolvedDate` (string, required)
    Date/time the problem was resolved by the supplier
    Example: "2022-01-10T09:00:00.000Z"

  - `closedDate` (string)
    Date/time the problem was closed by the tenant or supplier
    Example: "2022-01-10T09:00:00.000Z"

  - `resolutionDetails` (object, required)
    Details of resolution to a service problem request.

  - `resolutionDetails.resolutionCode` (string, required)
    A code published on the developer portal to uniquely identify the problem resolution.
    Enum: "ACCESS_ISSUE", "BACKHAUL_CORE_NETWORK", "CUSTOMER_FAULT", "CUSTOMER_FAULT_B_END", "CUSTOMER_FAULT_EQUIPMENT", "CUSTOMER_FAULT_MODEM", "CUSTOMER_FAULT_WIRING", "EXTERNAL_REIN", "INTERNAL_REIN", "LINE_TEST_NORMAL", "NETWORK_CABLING", "NETWORK_ISSUE", "NETWORK_UPLIFT", "NO_FAULT_FOUND", "NOT_REPRODUCIBLE", "OTHER", "PLANNED_ENGINEERING_WORKS", "PROBLEM_CANCELLED", "SERVICE_RESTRICTION", "SUPPLIER_CPE_ISSUE"

  - `resolutionDetails.resolutionText` (string)
    Detailed text regarding the problem resolution

  - `resolutionDetails.supplierCodes` (array)
    Code(s) provided by the supplier regarding the resolution
    Example: ["R9"]

  - `resolutionDetails.faultCode` (array)
    Code(s) regarding the problem fault
    Example: ["DAMAGED_ONT"]

  - `slaViolation` (array)
    Indicates if the resolution has violated the agreed SLAs
    Example: ["EXCEEDED_SLA_TIME_TO_REPAIR"]

  - `tenantNotes` (string)
    Text from the tenant giving notes or reason for rejection - as applicable
    Example: "The problem was not resolved"

## Response 400 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 401 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 422 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 500 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]

## Response 501 fields (application/json):

  - `uuid` (string, required)
    Unique identifier of this error - for tracing purposes
    Example: "87432dfb-2e47-4532-a1b7-4b113d48867d"

  - `code` (string, required)
    Fibre Cafe error codes
    Enum: "INVALID_REQUEST", "MALFORMED_REQUEST", "NOT_AUTHORISED", "NOT_FOUND", "NOT_IMPLEMENTED", "SUPPLIER_FAULT"

  - `messages` (array, required)
    Message describing the error
    Example: ["e.g. Invalid value for field x - accepted values are y"]


## Response 403 fields

## Response 503 fields